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Apps not working - STV player, BBC player and Hayu



Our apps aren't working - is anyone else having this problem?


Hayu is just showing a round loading symbol which eventually freezes, and BBC/ STV player both let me get to a certain point on the menu then they also freeze



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Re: Apps not working - STV player, BBC player and Hayu

Hi leballingall,

Apologies for any frustration this has been causing. 

As it’s been a few days since your last post, I was hoping you could let me know how things are at the moment?

I have checked things again from our side and there is nothing obvious causing the issues you are experiencing.

What I would like to do is take a look into things a bit further by taking some details from you so I will drop you a PM asking for the information I would need. 

If everything is back to normal and you are experiencing no issues with your service, please ignore my PM and just pop back to us on here to let us know.


If you are still having these issues then just reply to my PM by clicking on the purple envelope in your own time and we will take things from there.


Kind regards


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