I've been having major problems with the TV picture breaking up for the past 2 months so I can't watch anything and Virgin have been very unhelpful. I've got 4 case reference numbers but they say it's sorted. How can I get to speak to a live body and get an engineer round?
Yes, I realise the issue is related to signal which is why I keep trying to contact Virgin. I have tried a different TV plugged in and get the same problem. I have to reboot the Tivo box at least once every evening in order to stabilise it - which suggests to me it is the box at fault. I have tried to speak to a live person on the phone but only get automated replies. I have submitted complaint on the complaints section which is where the reference numbers come in .... they seem to be about 5 weeks behind and have done nothing. It is appalling service - in fact, it is no service at all.
Just exactly what does one have to do to get a live person to address the problem?
I have now called the subsection that deals with leaving the service .... and have been put on hold for 30 mins (.....and counting.....) to be put through to a dept that deals with faults...What a joke. Does anyone have the Ombudsman's contact details to hand so I can make a further complaint?
If I gave my clients this sort of service I'd have been out of business years ago. This is not a COVID problem, it is a Virginmedia problem
I have already done this 5 times, I have 5 complaint reference numbers. This does not include the 5 times I have called the phone number given, which then sends a link to .... the complaints/contact us page.
I had an engineer out on saturday and all was fine ... for 2 hours then it all started breaking up again. The message said they would run a check on the equipment which came up with the solution that the TiVo box was at fault. The engineer checked all connections and everything else .. but did not replace the TiVo box. Is there any way anyone checks these messages?