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CJ_C
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All channels lost

Hi,

all of our channels are suddenly showing the error message ‘channel currently unavailable’. Power is on, all cables in place & we’ve turned it off & on but no change. Tried calling virgin & doing the online service test but can’t get any help at all. Anyone have any ideas?

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Cueball99
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Re: All channels lost

What did Virgin say when you phoned them?

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CJ_C
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Message 3 of 4
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Re: All channels lost

They said they were closed so couldn’t help. Luckily the channels have returned just as mysteriously this morning & with no explanation as to why they all disappeared in the first place. Not sure what to do if they suddenly disappear again in the future.

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Forum Team
Forum Team
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Re: All channels lost

Hi CJ_C,

 

Happy to hear that your channels are back up.

 

Please let us know if you experience further issues so we can assist.

 

Regards,

 

Lisa_CC

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