ALL streaming channels down-Netflix ,I player etc.

[paul243]

All my streaming channels are not working.ie. Netflix, I Player, etc also no On Demand, Catch up.

Netflix screen advises that no network connection but Netflix works fine on PC, phone and tablet via hub so my  internet connection  is fine.

I have turned off the hub and Tivo box for 30 minutes but no joy.

Help please, is there a fix?

[paul243]

Ps Just checked Netflix on PC and phone, connected instantly.

[japitts]

Given that the TiVo has its own inbuilt connection and doesn't use your home broadband, checking with other devices is irrelevant to solving this query.

If all streaming services are failing, and it seems that the internet connection is ok - have you tried the obvious box restart? Home > Help & Settings > Clear or restart?

After trying that, and if you still have problems - let's check the basics and see what exactly happens when...

1: Find a non-BBC programme from the reverse EPG (TV Guide) and choose "Watch from CatchUp"

2: Find a BBC programme from the same guide, and choose "Watch from CatchUp"

3: Navigate to the OnDemand or CatchUp menu and select iPlayer.

It'll be virtually impossible to give too little info here.

[ozsat]

Are the callbacks working in the network settings?  It could be that the Internet route in your area is currently down for TiVo.

It could even be noise on your line which is enough to disrupt the Internet on your box - which as said is NOT the same as your main internet connect.

The initial confusion in my posts is that this is the V6 box forum - so I assumed a V6 was in use.

[japitts]

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@ozsat wrote:

Are the callbacks working in the network settings?  It could be that the Internet route in your area is currently down for TiVo.

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Valid point ozsat - I'm assuming this is ok, but that's the mother of mess-ups, so @paul243  - in the network connections screen, your TiVo should be showing roughly 6hourly "success" callbacks on the left-hand side, or a reason for failure. What does yours show?

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@ozsat wrote:

The initial confusion in my posts is that this is the V6 box forum - so I assumed a V6 was in use.

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I concur completely. Post now duly moved 😉

[paul243]

Restarted from settings, no change.

Selecting "help" get blank screen. Nothing

Diagnostics screen shows 5 red crosses, no connection

Ip address on another screen reads "none none none"

[paul243]

PS No "on demand" on any channel nor catchup.

[japitts]

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@paul243 wrote:

Diagnostics screen shows 5 red crosses, no connection

Ip address on another screen reads "none none none"

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You've mentioned the bit in bold a few times now, but which diagnostic screen is this? Can you either explain the menu path you've taken to find this, or post a picture? There's a few diagnostic checks on TiVo/V6 that aren't 100% reliable.

Same question for "another screen" - can you be specific where you're seeing this?

You've not answered my question about the callbacks - Home > Help & Settings > Settings > Network, and look on the left-hand-side.. do you see successes or failures?

[paul243]

Screen mentioned was accessed via "help" now u/s -blank screen

Network screen reads today @17.59 "successful"

Sorry but I'm not tech minded, I've done what I can.

Can only post pics from phone but wants password and don't know it

Can someone arrange a tech please?

Thanks for your input, appreciate your efforts.

[japitts]

I agree that this particular problem needs VM intervention and so you have 2 choices.. you can either call into VM by phone, or wait here for a staff response, which may take a couple of days.

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@paul243 wrote:

Can only post pics from phone but wants password and don't know it

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Just by means of forum advice, when you're composing a reply... select the option I've highlighted. If you're logged into reply to posts on this forum, that's the only login you need.

[paul243]

Thanks, will await a response, life's to short for 150!!