Hi. Recently installed v6 down stairs and moved old tivo to replace v+ up stairs. Now got error 7400 on the old tivo. I think maybe the tivo got deactivated rather than the V+? Thanks in advance for your help
I self installed a new V6 box where we had a 1TB Tivo. After that I moved the 1TB Tivo to a bedroom where we had an old VM HD Box as Virgin had told me that was now obsolete. I got the 7400 error which said there was a problem with my account in connecting to "Unknown" and for me to call "Unknown" LOL. After trying to solve it myself (unsuccessfully!) I called VM via 150.
After waiting 30 mins to get through to an agent in I think India, the lady there tried several times to send various messages to the Tivo which involved me doing three reboots and connecting to VM via the Network settings. She then said the Tivo serial no was not the same as she had and tried again. After an hour in total, she had to give up after trying everything she knew. She has now arranged for a technician to come out next week, so I will need to take an afternoon off work.
From reading posts on this subject on this forum it looks likely that they have deactivated/de-authorised the wrong box. I can't help thinking that this should be solvable without the cost to VM of sending out a technician, but it appears not?
Yes, they had de-authorised the old Tivo 1TB instead of the HD box, so it wasn't really an engineers problem, but he rang up as he had seen this many times previously. As a result, activation signals were having no effect, he seemed disappointed but not surprised that they had not sorted this issue over the phone. In fact when he rang them, there were communication issues between them. He was very patient.
However, although most things have come back (recordings, series links etc), it still refers to my account as "UNKNOWN" and I can't get Netflix now for some reason.
I don't know if I have the energy to go on the phone to someone in Asia for an hour only for them to get it wrong again.