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chriswill1
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2nd room V6 box 'there is a problem with the signal on this channel'

I have a V6 box in the living room and bedroom.  The one in the living room works find but the on the bedroom V6 box I am only getting half of the channels.  For example most of the Freeview channels and some of the subscription channels are not available.  They are showing on the guide but I am getting the following message:

'There is a problem with the signal on this channel.  If this keeps happening call us on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111 from any other phone (W02)'

I have tried to call 150 a number of times but I am not getting through.  Have tried resetting the V6 box by switching on and off and by resetting via the settings menu but no access.  How can I fix this?

Thanks

 

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jb66
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Message 2 of 14
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Re: 2nd room V6 box 'there is a problem with the signal on this channel'

Try tightening the fittings on the back of the v6
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chriswill1
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Message 3 of 14
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Re: 2nd room V6 box 'there is a problem with the signal on this channel'

Tried that. Unfortunately did not work.

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Forum Team
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Message 4 of 14
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Re: 2nd room V6 box 'there is a problem with the signal on this channel'

Hi Chriswill1, 

Thanks for your post and welcome to our community. 

Very sorry to hear that you're having an issue with the signal on one of your boxes, I can appreciate you're keen to get this sorted. 

Have you been able to get through to the team since posting at all? 

If not let us know and we'll be able to have a closer look like a personal message. 

 

Emma_C - Forum Team
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chriswill1
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Message 5 of 14
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Re: 2nd room V6 box 'there is a problem with the signal on this channel'

Hi, I haven't been able to get through yet and problem is still on going. Thanks 

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Message 6 of 14
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Re: 2nd room V6 box 'there is a problem with the signal on this channel'

Hi Chriswill1.

 

I'm currently running a diagnostic on the box, is the power light on the box lit up?

 

Kind regards,

John_GS
Forum Team

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chriswill1
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Message 7 of 14
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Re: 2nd room V6 box 'there is a problem with the signal on this channel'

Hi John.  I am not at home at the moment so the box is switched off.  

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Message 8 of 14
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Re: 2nd room V6 box 'there is a problem with the signal on this channel'

No worries, can you check for me today and let me know?

 

Kind regards,

John_GS
Forum Team

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chriswill1
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Message 9 of 14
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Re: 2nd room V6 box 'there is a problem with the signal on this channel'

Hi John,

The channels are still not available despite a further reset.  I will leave the box on standby (red light) for the next 24 hours if you need to re-run the diagnostics check.

 

Thanks

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Message 10 of 14
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Re: 2nd room V6 box 'there is a problem with the signal on this channel'

Hi, thanks for checking in. Is there any lights on the box? 

 

Kind regards,

John_GS
Forum Team

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