Virgin Media Community

[mrtomwilliams79]

I'm having a persistent problem with on Netflix, it keeps stopping about 10-15mins into any show, buffers up to 25% and then gives an error code tvp-811. This issue doesn't happen on my computer, which is using Virgin Wifi, just on our TiVo box.

Super annoying as it makes Netflix impossible to use, has anyone out there managed to resolve this?

Thanks for you help!

[Steph_ajo]

I also have this issue and haven’t found a solution - I keep getting told to reboot my box which I don’t think is a suitable long term solution, very frustrating!! 

[Gareth_L]

Hello mrtomwilliams79

Sorry that you first post on our forums is regarding the above issue with Netflix 

What I Would like to do is look into this for you, 

I will need to pass security to access your account 

This will be done by a private message 

Let me know if you wish to go ahead with this please 

Regards 

Gareth_L

[mrtomwilliams79]

Yes please!

[Gareth_L]

Hi mrtomwilliams79

Lets get this sorted out then 

Can you check the purple envelope top right of your screen 

Gareth_L

[Gareth_L]

Hello mrtomwilliams79

Thanks for passing security 

Can you please let us know how the new box settles in once its been activated 

If you are still by any chance having the same issues after that 

The team here can be able to advise what to do 

Gareth_L