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Kenzie130415
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Won’t connect to Xbox one

I got virgin a few weeks ago and my sons Xbox one connected straight away and has worked ever since. We have got home tonight and it is saying....

’additional authentication needed. To connect to this network you will need to enter additional authentication info. If you have an alternative MAC address choose enter an alternative MAC address’ 

 

could somebody help on how to get it back connected please!! My son is going mental 🙈

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Re: Won’t connect to Xbox one

Hi Kenzie130415,

 

 

Thank you for reaching out to us in our community, I am sorry to hear your sons recently connected Xbox one isn't connecting .

 

As it has been a few days since you last post how are things going now, are you now able to get online on the Xbox?

 

If it is working now what was the issue?

 

Kind regards

 

Paul.

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