Virgin Media Community

[Tavy]

It wouldn't be as annoying if getting a Sparrow was easier in the first place. Best I have found out they might appear in Bright Emblems.

[cworton88]

Apparently you have to find sparrows in chests and things like that! If only we could get codes for this sparrow!!

[Korea85]

Hi I have been on the phone to them been passed through to 3 different people and none of them have a clue what to do or are even aware of the promotion lol this is a joke and needs to be sorted I also sent an email aswell hopefully someone can sort this out

[Korea85]

Also putting my site id/ area reference didn't help

[Fenrir-Longfang]

It's changed again! It now doesn't recognise my account number with my Area ID in and when I use my account number, it tells me I have already claimed.

Pinged an email to the support address and unlike this morning, it hasn't been rejected as the email not existing.

[Shelke]

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Fenrir-Longfang wrote:

Pinged an email to the support address and unlike this morning, it hasn't been rejected as the email not existing.

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Glad to hear that the email is working now, it looks like they're listening to the feedback provided.

[Korea85]

So an update got through to a lovely lady in Canada and she's trying her best to find out what's going on. Hope we get it sorted soon

[Fenrir-Longfang]

Through to Canada for a UK exclusive promo which I have seen forums with people from the USA and Canada moaning about. Oh, the irony...

[machmandp]

Brilliant now it's back to not recognising account details again

[Fenrir-Longfang]

I've just got mine!

Used my Area ID at the front of my account number again and it worked for me this time!