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is it true VM will not replace netgear power plug.Argos at £49

sorry all new to this,,my netgear power plug with ethernet port has broken, no lights and very warm to touch, i need a replacement and could not find any answers on VM site..do i have to buy a new one from Argos, Amazon etc   or do VM replace broken equipment...thanks all

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Re: is it true VM will not replace netgear power plug.Argos at £49

Why do you have it? What are you using it for?
I work for Virgin Media and my posts are my own opinions
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Re: is it true VM will not replace netgear power plug.Argos at £49

All VM equipment is theirs - you effectively "rent it" on your contract. So if VM supplied it and it has failed - they will simply replace it for no extra charge. If you supplied it yourself, then its nowt to do with them its down to you to fix.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: is it true VM will not replace netgear power plug.Argos at £49

The Netgear powerline was a little different. It was a one off thing not part of the rental model.

There was a full warranty on the kit for two years I believe - however they haven't been supplied for over two years now.

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Re: is it true VM will not replace netgear power plug.Argos at £49

thanks BenMCr , you may be correct on that time frame...thanks for your help
Sean
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Re: is it true VM will not replace netgear power plug.Argos at £49

thanks jbrennand, i will try and find a way to contact VM person to person as it seems impossible to be able to get a replacement online..there is no page for broken netgear equipment....thanks mate
Sean
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Re: is it true VM will not replace netgear power plug.Argos at £49

hi jb66...i have 2 netgear plugs one goes into router with ethernet cable the other goes into my tivo box using another ethernet cable, it lets me see whats coming on tv, records shows and updates .. 

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Re: is it true VM will not replace netgear power plug.Argos at £49

Might be worth exchanging the tivo for a v6 rather than getting a powerline as they dont need the netgear plugs
I work for Virgin Media and my posts are my own opinions
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Re: is it true VM will not replace netgear power plug.Argos at £49


@jb66 wrote:
Might be worth exchanging the tivo for a v6 rather than getting a powerline as they dont need the netgear plugs

Not sure I understand that message.  The older TiVo boxes have their own in built modems that use the VM coax connection.  They do, however, need an Ethernet connection to the home network to use the box to box facilities and some of the the remote control facilities.

The V6 box will definitely need a network connection to the VM hub as well as the coax connection to work fully.  If there isn't a strong WiFi signal where the V6 is located and it isn't within cable reach of the VM hub, then a working powerline solution is one answer.

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Re: is it true VM will not replace netgear power plug.Argos at £49

Correct, the OP is using the powerline for multiroom recordings on an old tivo

I work for Virgin Media and my posts are my own opinions
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