I bought Avengers End Game when it came out and it works fine when I'm streaming the film on the tv,tablet and phone. I have downloaded it to my phone with no problems but if I try downloading to my Samsung Galaxy tab it says there is an error, a file missing and will not download.
I have bought other films and have downloaded two others to my tablet with no problem .yes there is plenty of space to download on it.
I spoke with the Virgin Store helpline number who had no idea why and would pass it on to the tech team to get back to me.
Well that was 3 weeks ago and still no help, anyone have any ideas ???????
I'm not sure whether you're still experiencing issues with the Avengers End Game but in case you are, how many devices have you downloaded the film onto your devices?
You can download your movies and TV Box Sets on up to 5 compatible devices and watch them offline and you can download one version of a movie or TV Box Set per registered device. Plus, you can watch them on up to 2 TiVo or V6 boxes, at home.
Thank you for confirming this. It does seem odd that this has occurred. Please follow these steps bellow and let us know how things go.
1.You are using a supported device (see the 'other devices' tab)
2.The device you are using is one of your five registered devices
3.You are connected to the internet so you can buy, stream and download stuff
After following the steps above, if you are still experiencing this issue please follow these steps on your device you have been experiencing the issue from:
1.Log out of your account
2.Close the app and restart your device
3.Open the app and log back into your account
1.You are using a supported device (see the 'other devices' tab) Yes I already have two films downloaded on to the tablet 2.The device you are using is one of your five registered devices Yes as above 3.You are connected to the internet so you can buy, stream and download stuff Yes
I have tried uninstalling the app from the tablet and then restarting, login out and in and it still says...….
Error downloading media Avengers: Endgame + Bonus and Exclusive reason: File missing