My hub was off so I had no Internet. Went to switch it off but the power switch clicked and got stuck. I flipped the hub abound to see if something is stuck in it but then the button and some small pieces fell out. how can I get a new one? and do I have to pay for it if the hub was faulty? wasn't dropped or damaged.
You could try the text messaging service. Just send a text with a description of Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) butbest to call at 8am to avoid call queues
When calling Faults you will go through a series of questions/tests, which won't resolve the problem, if you call back around 10 minutes later an agent should pick the phone up and be able to help.
Or if you hang fire here then a member of the Forum Team may pick this up for you, however it may take a day or two.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali