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Jeals0101
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WiFi Connection Slow and Dropping

Hi Guys

We recently joined Virgin a few months ago and when connecting to the WiFi at times it can drop/be slow.

Attached are screen shots of the router (hub 3.0) status please could you check our status to see if everything is as should be. 

Previously we we were with BT and the WiFi worked fine all over the house. 53590CFC-59DF-4EA8-A5D5-8C709932DE48.png

 

E5055052-FDB4-4A8A-98F8-BE86C05E9435.png

 

F12AC80C-0324-4F92-B37B-641F8DCD0663.png

 

66E95834-0781-4332-A465-FF7CDC6BAAF0.png

 

4F12D259-A250-491F-91EE-0D7A02F1AF17.png

 

42B32663-4CDF-4045-90CC-9E5770651948.png

 

DD36B399-E3D0-4D4F-80FC-2567C9D49358.png

 

B65C84B4-9793-4B32-8034-970B21256933.png

 

4F25C149-032A-4CC6-8E93-9C1B3B956549.png

 

B877EF8F-8A73-4CF9-AD14-2D5B516E10D6.png

Many thanks

Dan 

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Tudor
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Re: WiFi Connection Slow and Dropping

Power levels nearly out of spec. Call customer services and report the fault. 


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
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Forum Team (Retired) Nat_J
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Re: WiFi Connection Slow and Dropping

I'm sorry to hear about this Jeals0101,

 

I'd like to look into this for you and I've sent you a private message so that we can chat some more.

 

 

Nat_J


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Forum Team (Retired) Nat_J
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Re: WiFi Connection Slow and Dropping

Thanks for getting back to me, Smiley Happy

 

I've located your details and there does appear to be an issue present concerning your equipment upstream power level.

 

I've sent you a private message so that we can get an engineer visit arranged.

 

Speak soon,

 

Nat_J


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