We recently joined Virgin a few months ago and when connecting to the WiFi at times it can drop/be slow.
Attached are screen shots of the router (hub 3.0) status please could you check our status to see if everything is as should be.
Previously we we were with BT and the WiFi worked fine all over the house.
Power levels nearly out of spec. Call customer services and report the fault.
I'm sorry to hear about this Jeals0101,
I'd like to look into this for you and I've sent you a private message so that we can chat some more.
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Thanks for getting back to me,
I've located your details and there does appear to be an issue present concerning your equipment upstream power level.
I've sent you a private message so that we can get an engineer visit arranged.