Hi does anyone know how I can retrieve my previous webchats and the policy on how long this is stored for
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You will have to request a subject access request to get any personal info from VM, which may include the webchats ! I am not sure how long they are kept for.
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Hi I have one on the way
Virgin reps seem to tell me they do not save the data and only phone calls for 3 months.
Although on chat it advises we record and monitor for quality assurance
Have a look at https://www.virginmedia.com/shop/the-legal-stuff/privacy-policy
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Thank you it's not very clear on time frame so emailed data protection office
Response form virgin data protection offices
we keep data for up to 6 years, calls are kept for 6 months but not all calls are recorded. Webcahts are kept for 2 years, unless it was copied in to the account notes, then again they will remain for up to 6 years currently