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simonjhackett
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Webchat

Hi does anyone know how I can retrieve my previous webchats and the policy on how long this is stored for 

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DJ_Shadow1966
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Re: Webchat

Hello

You will have to request a subject access request to get any personal info from VM, which may include the webchats ! I am not sure how long they are kept for.

Regards Mike

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simonjhackett
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Re: Webchat

Hi I have one on the way

Virgin reps seem to tell me they do not save the data and only phone calls for 3 months.

Although on chat it advises we record and monitor for quality assurance

I contacted ICO who said to read privacy policy on how data is stored but the law is wishy washy and open to interpretation.

But ironically I am not able to get on privacy policy 

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DJ_Shadow1966
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Re: Webchat

Hello

Have a look at https://www.virginmedia.com/shop/the-legal-stuff/privacy-policy

Regards Mike

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simonjhackett
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Re: Webchat

Hi

Thank  you it's not very clear on time frame so emailed data protection office 

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simonjhackett
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Re: Webchat

Response form virgin data protection offices 

 

we keep data for up to 6 years, calls are kept for 6 months but not all calls are recorded. Webcahts are kept for 2 years, unless it was copied in to the account notes, then again they will remain for up to 6 years currently

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