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Peterlambert
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Virgin red login error

I have just downloaded Virgin Red to my mobile, but whenever I try to log in it tells me I must agree to the terms, but when I try to agree to the terms I get an error saying ‘oops, you are not authorized to do this action’

 

any idea what’s going wrong?

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Tudor
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Re: Virgin red login error

As far as I can see “Virgin Red” has nothing to do with VM broadband and VM mobile. It’s part of Virgin Atlantic which has no connection apart from the name Virgin. You need to take up your problem with Virgin Red. 


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Peterlambert
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Re: Virgin red login error

Maybe I am just getting confused, but the email with the link to download it came from vergin media, so the virgin media community seemed to be a logical place to find out if other people were getting the same issue.

After your comments I went back to the original email, it does say it’s registered to Virgin Media 🤔

Can you suggest somewhere more sensible to ask the question?

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Superuser
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Re: Virgin red login error

This app appears to involve all Virgin companies:

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/download-the-virgin-red-app-now.html

Cable customer since 1993. Services: FH TV, Sky Sports/Cinema (2xV6), Talk Anytime Phone, 350M BB, Virgin PAYG Mobile
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Forum Team
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Re: Virgin red login error

Hi Peterlambert,

 

Thanks for your post. We cannot unfortuantley assist with Virgin Red queries, but if you have twitter, their account is @VirginRed 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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