I've heard that the new Router is being rolled out to selected customers only (via invitation for now). Would you be able to check if I had been invited and, if not, could you explain please how the selection process works? I've been with VM for ages (incl. mobile) and would kind of expect to be considered for this swap. Also, my devices complain about weak security when I connect to the Hub which is why I would love to get rid of this Hub3 asap.
You may not want to swap your hub 3 for a hub 5 after doing some further reading on how it is working at present for some customers.
Have a look through the 'Networking and Wifi' forum at the very large number of topics about hub 5 issues. It is very much a 'trial' device that is being offered rather than an 'upgrade' with the equipment in its present format/firmware.
The hub5 invitation is a soft launch before any updates are applied for the numerous issues which you can read about in the broadband forums.
I would advise if your current hub3 is working OK then you shouldn't consider thinking that newer means better perfomance. If it ain't broke don't fix it.
From reading the current hub5 issues people have been incorrectly emailed to switch to the new hub when they either have a phone line through the hub or a VM booster, neither of which work with the hub 5, and may also be a reason why you were one of the fortunate ones not to have been selected yet.
The weak security messages are generally due to Apple devices and are a result of Apple being over zealous.
so if you have a VM booster you should not get email to switch to the hub 5 i thought the hub 5 had better wifi so you might not need the booster. ive asked many times for the hub 5 to be told its not being rolled out yet. but the engineer who called told me to keep phoneing and asking for one as the wifi on the hub 4 rubbish and so is the booster ive had to buy bt mini discs to get decent wifi in my house