You are clearly missing the point. I am in business personally, and completely understand that costs need to increase - but only for valid reasons, such as inflation. The increases that VM levy are way beyond inflation, and more often than they need to be. The emails that they send each time to announce these increases become ever more ludicrous in the ways that they seek to justify them. When are they going to understand that if someone pays for a package that suits them, they don't want 'automatic upgrades' to speeds and TV channels that they have neither asked for nor want. They might be 'free' for a couple of months, but then Bang ! In comes the "Sorry but we've got to put yor package price up 'coz we've improved our network and provided you with all these new things !" email. A while back, they told me that my package now included some sports channel or other, which was a justification for it costing more. Why me ? I don't watch sport, I don't have any premium sports channels in my package. I simply wasn't something that I wanted, or wanted to pay for. They are also sneaky the way they divide genres of broadcaster across multiple packages. It's all designed to cynically lever as much cash out of you as they possibly can.
Don't get me wrong. I am happy with the physical service that I get from them. My broadband is fast and reliable. My TV service works and I am happy with it in general. I just don't want to be continuously taken advantage of as a loyal customer with their beyond-inflation price increases and smoke and mirrors declared reasons for them ...
