Hi please bear with me as I am not a 'techy' person and am way out of my depth here but really need some help as I am getting absolutely nowhere with Virgin Media. Earlier this week we had a repair to outside VM cable, it had been severed in gardening accident. Since then I have been unable to sign into Gmail or Virgin Media on one device only in our home. However we have taken the device (a laptop) to use another's WiFi and it works fine, so I think the problem is here with our router. I think it is also something to do with security issues? When I attempt to log-in to GMail there is a red triangle with exclamation mark in the browser followed by 'not secure'. Virgin Media have been contacted several times and I won't bore anyone on here with the entire story, but very, VERY frustratingly the situation has still not been resolved? The router has been reset and caches cleared etc... Can anyone please help me?
Yes I can access the internet from both the 'faulty' device and other devices in the home. I do not believe it is the 'cable repair' causing the problem but the router as I said in my initial posting. Virgin Media told me it was the router at fault and is a security issue before they cut me off while in the middle of trying to fix the router remotely. I cannot get back in touch with that person, who knew what they were doing, and if I call them back nobody else seems to know and both device recovery and the tech support teams have been passing this problem back and forth, each saying the other department is responsible.
I know how to log into my VM account via the homepage thanks. I have done that many times over the years.
Yes I was able to log in to both VM and G Mail at another location.
Actually I have just retried to get into VM and I can get past the home screen to my log in details but beyond that it is giving me the same red warning triangle and words 'not secure' before oauth.virginmedia.com/as/2c6Sp/resume/as/authorization.ping in the browser and a oops - the page has timed out message on screen.