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Emexrulsier
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Superhub/connection

I am sick and ******* tired of this connection!

EVERY HOUR OF EVERY DAY I have to reboot the "super"hub.  I experience constant lag spikes, and I mean constant, spikes in the region of 500+

All the issues suggest the superhub itself is at fault, this device can't even respond to pings consistently.  Any decent network device which is a single hop away should be giving you <1ms response time.  The superhub struggles to manage even <5ms

My lowest ping to the device is 2ms, average 5ms and then max is anything but I frequently see 40+ ... 40ms response to a router, if the devices pings that you haven't a cats hell in chance of providing a stable connection out to the net.

I have spoken to VM 3 times now, each time they have arranged an engineer but then maybe 24 hours before they come out they tell me they are cancelling the appointment because its a fault on their network.  Of course surprise surprise my connection is never fixed.

Just to add to this topic, I am an IT professional, with a lot of experience in computers and networking, I am not too clued up though on what would be acceptable noise and power ratios on the cable connection so can't easily identify if their is a fault

Downstream

 

1 299000000 3.5 40.3 256 qam 21
2 323000000 4 40.3 256 qam 24
3 315000000 3.7 40.9 256 qam 23
4 307000000 3.5 40.3 256 qam 22
5 291000000 3.2 40.3 256 qam 20
6 283000000 3.2 40.3 256 qam 19
7 275000000 3 40.3 256 qam 18
8 267000000 3 40.3 256 qam 17
9 259000000 2.7 40.3 256 qam 16
10 251000000 2.7 40.3 256 qam 15
11 243000000 2.7 40.9 256 qam 14
12 235000000 2.7 40.3 256 qam 13
13 227000000 2.7 40.3 256 qam 12
14 219000000 2.7 40.3 256 qam 11
15 211000000 2.7 40.9 256 qam 10
16 203000000 2.7 40.9 256 qam 9
17 195000000 2.7 40.9 256 qam 8
18 187000000 2.9 40.3 256 qam 7
19 179000000 2.7 40.3 256 qam 6
20 171000000 2.7 40.9 256 qam 5
21 163000000 2.5 40.9 256 qam 4
22 155000000 2.5 40.3 256 qam 3
23 147000000 2.7 40.3 256 qam 2
24 139000000 2.7 40.9 256 qam 1

 

Upstream

2 39400000 ATDMA 41.3 64 qam 6400000 5120

3 32600000 ATDMA 41.3 64 qam 6400000 5120

Ofc to save asking usual questions.

1. Yes ofc I have rebooted the device!

2. Wired connection

3. Tried cat5e both utp and stp

4. There are no other devices on the network during testing

5. Windows is fully updated

6. Tried different nics

7. punched the superhub

 

 

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Forum Team
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Re: Superhub/connection

Hello Emexrulsier, 

Thanks for posting Smiley Happy

Really sorry for the connection problems you're having at the moment. I understand this is frustrating. I've just tested your Hub and I don't see any immediate issues. Would you please pop your Hub into Modem Mode and do further tests. 

Let us know what results you get. 

Catch you soon, 

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Emexrulsier
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Re: Superhub/connection

I don't want to fanny around putting it into modem mode.  The main problems for me are after the 2 hop so putting into modem mode will not affect that.

This is the rubbish I see when I do a self service check.

VM.PNG

Tracing route to www.google.co.uk [172.217.20.163]
over a maximum of 30 hops:

1 4 ms 9 ms 9 ms 192.168.0.1
2 612 ms 599 ms 619 ms 10.2.32.1
3 653 ms 689 ms 499 ms hudd-core-2a-xe-111-0.network.virginmedia.net [62.252.99.105]
4 * * * Request timed out.
5 670 ms 694 ms 772 ms tcl5-ic-4-ae5-0.network.virginmedia.net [62.252.192.246]
6 * 705 ms 654 ms m358-mp2.cvx3-a.ltn.dial.ntli.net [213.104.85.102]
7 710 ms 672 ms 634 ms 108.170.246.195
8 676 ms 687 ms 709 ms 209.85.250.91
9 545 ms 552 ms 576 ms 108.170.237.242
10 604 ms 614 ms 694 ms 108.170.236.121
11 628 ms 639 ms 647 ms 216.239.58.5
12 657 ms 671 ms 651 ms 108.170.250.209
13 682 ms 706 ms 734 ms 216.239.41.167
14 703 ms 717 ms 661 ms waw02s07-in-f3.1e100.net [172.217.20.163]

Trace complete.

And this is a simple traceroute to google after the reboot.  p.s before any admin starts editing my post claiming I am linking user identifiable data, **bleep** make an effort to read what data is being posted before you edit.  You have done it before edited IP addresses for google or other servers and used the user identifiable data as a reason.  It only makes you look stupid when you are clearly not aware what the data is actually showing.

 

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Forum Team
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Re: Superhub/connection

Hi Emexrulsier, 

Thanks for getting back to me Smiley Happy

I completely appreciate how frustrating this is and I want to help as much as I can. I can't see an explanation for the connection problems when I test your equipment. Everything is reporting normal, your area is free of fault too.

Do you happen to have a BQM running that we could take a look at?

Speak soon, 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Emexrulsier
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Re: Superhub/connection

Thanks for the reply, I will set up BQM and post here to analyse.  The line is so random, out of the blue pings go through the roof with no apparent reason.  When it happens I make sure nothing but my pc is on and check its network traffic which is normally nothing to a few bytes.  Sometimes a reboot of the router fixes it more often then not it doesn't.  Then just as random as the ping spikes came they vanish.  It was happening yesterday evening, all I had running was a single netflix stream and it was stuttering to bad it was unplayable.  10 mins later was back working again.  

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