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jonswhite
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Sony experian xz premium

hi my new phone keeps freezing and restarted even in safe mode.  tried factory re-set, old sim card but still does it,  running latest software and tried phone repair on xperia companion also phone fix not working on website ..   helpppppppppp

 

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Re: Sony experian xz premium

Hi jonswhite,

I'm sorry to hear that your Sony mobile stopped working. Has this been sorted out for you since your post?

If you are still having a problem with this, please complete our online Phone Fix diagnostics. You can access Phone Fix by:

  • Log into Your Account online, then go to Plan and device, click on Phone repairs button
  • Go to Phone Fix via our online Help & Support pages

 

 

Kind Regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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