I want to chuck my super hub out of the window! I can’t believe the poor customer service. I’m have me to reset the router at least once an hour due to broadband drop out.
what do I have to do to get virgin to take it seriously? All I get is “there is no problem in your area we’ll call an engineer who will be with you in a week!” Followed by “oh yes there now is a problem in your area” which resolves the issue only a few days later for the drop outs to start again.
I’m out of contract and seriously thinking of going elsewhere.
Can you post Upstream, Downstream and Network logs.
Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss. If everything drops at once its may be a power level issue
Also notice I didn't call you on "superhero b 2ac", thats cos we like people with a sense of humor. Also who provide ACTUAL descriptions of what the problem is, You can stay.