My road has been cabled for a couple of years now, and I see my neighbours with service.
However, when I put my house number in the postcode checker, it says “service not available”. I’m on a not busy residential road.
Phone calls to Virgin Helpline (in The Philippines and India!) were no help, and neither was the chap in the Virgin Store Portsmouth, who came out with a load of twaddle.
I have now discovered that my end of the street (I’m the last on my side with a few other houses) would get service from a different cabinet, on the other side of the small T-junction, which is related to my next door neighbour’s (different) postcode, and some houses on the opposite side of my road with my postcode.
I cannot believe that Virgin could be such dimwits as to not allocate my address to the correct cabinet and thus deny me access to faster broadband earlier.
If you know your neighbours get service but you appear not to, go and check which cabinet your house is connected to. They have a code number on them.
I have now arranged for an engineer to visit in the New Year. I hope that Virgin will give me a good offer too, as I’m going to miss out on their pre-Christmas deals.
If anyone from Virgin Media reads this, please get your act together and inform your workmen to correctly allocate ALL addresses to avoid this problem. It has also cost you two years worth of subscription because I would have taken broadband ages ago. It is my own work that has uncovered this, but the mistake was entirely yours.