Who do you think you should contact for help to repair your Virgin Media installation? Answer - Virgin Media. You pay an enormous amount of money each month for VM services. VM have always offered free repairs to their equipment as part of the deal.
This needs to checked over by a VM tech so phone 150 (free) on any VM phone (fixed line or mobile) or 0345 454 1111 on any other phone line (chargeable but may be included as part of an inclusive call package). Select any of the faults options and you'll get through to an agent that can book you a tech visit. Quickest route.
Or you could wait here for a few days for a VM Forum Team member to reach this post and help you arrange a tech visit.
Superuser since 2015/16 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.