VM don’t send them out. You have to call it in as a fault & a local technician will come & fit a new one. You can use the usual channels (150 from any Virgin landline or mobile, or 0345 454 1111 from others) & call faults, or one of the forum team can book a visit from here. It may take a while for a response on the forum.
VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993
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