Register for updates fails

[jimthomas]

We have service issues but when we register for updates with mobile numbers or email it fails. So the service is useless

[japitts]

What's your service issue?

And how are you checking for faults, or trying to register? Are you using the website, or the automated status line (0800 5610061)?

[jimthomas · Accepted solution]

I checked for faults, then details of fault, then tried to register for updates both by mobile number, which failed, then by email that also failed so no use whatsoever 😖

green light still flashing on modem and tv not working 

[jbrennand]

What does the 0800 line report on the issue

[jimthomas]

0800 also said there was a fault - luckily it has now cleared but I had to keep checking as I could not register for updates. Useless facility if register does not work😖

[jbrennand]

You dont really need updates do you ? - when its fixed the 0800 number will tell you that - and in any case your connection will just start working again.

They only ever give "estimated" fix times anyway.

[jimthomas]

I had hoped that once the issue was fixed i would get an email and/or a text to save keep trying 800!!!

Why has it nmot been implemented in such a sensible fashion???

[jbrennand]

When its fixed your devices will just connect again - probably before any text would arrive - no real need to call 0800.

It does usually work though as when some road diggers severed our street's cable we got text updates when it was fixed.