VIRGIN MEDIA CUSTOMER TV/ INTERNET/PHONE WITH 3 boxes... Loss of service TV & Internet last month 4-6th October and pixilation issues. Tried usual problem solving. Called VM. Told initially ‘no problem’, but there was so after complaining as refused my request to speak to a manager, then cut me off, an engineer was booked. He found ‘problem with taps on main external box’ so network team called. Service restored after 24hrs approx. So 2 days loss of service. Since then regular intermittent loss of service TV and Internet varying from 15 mins to 2 hours daily, and pixelation. Automated 150 message states ‘problem in SM1 area’ but it continues so NO SERVICE on 18,19,20th and today 28th November. Rang in desperation to be told initially ‘no problem’ then to be told ‘complete SNR drop/ failure’ and no engineer until Friday. That will be over 5 days THIS MONTH without any service. My heating thermostat is affected too. Today I also had no landline from 8.33-13.00hrs approx. We are a household with a disabled adult. I am at my wits end. I am a customer of over 20 years yet feel totally misled and undervalued. At this point I have no idea when my service will be restored... help