Outside box broken

[estied76]

Hi, the outside virgin media cable box / cover is broken. It has been like this for a while since we had a bad storm and needs replacing. I couldn't find anywhere on the Virgin Media help site to request a replacement - how do we go about arranging this please?

Many Thanks

[mattandjaney123]

Hi,  I also have the same problem, are you able to help?

[mikf]

Hi, as per previous on this subject, it may be best to start a new thread and post as a couple of us have done and which lead tot he problem being resolved.

Good luck!

[dalzilio]

Hey, I have the same issue and now the cable are starting to get damaged. Who should I contact to get the outside cable box fixed?

Thanks for the help, 

[podimac]

I have the same issue. The junction box is broke and wires are exposed. Is there someone from the VM team that can help?