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Omni box relocation

Kelll_35
Joining in

on ‎13-02-2023 12:13

I have called and had this booked for relocation twice and the wrong engineer has been sent twice. They have both said they'll get the right person sent and this hasn't happened. Has anyone else had this issue? and how do I get it resolved? 

 

Thanks on advance 

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2 REPLIES 2

Client62
Hero

on ‎13-02-2023 13:15

Is the problem an engineer capable of moving an HFC connection comes out  but you need to move an FTTP/RFoG connection ?

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Kelll_35
Joining in
In response to Client62

on ‎13-02-2023 13:23

Yeah so the engineer that comes out is to move the internal box however, it is the external box outside that needs relocating it is currently at the side of the front door but needs moving to the side of th house as it is in the way when walking up the path. 

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