anyone having an issue with the virgin box not showing a picture only the sound?
only had it installed today so not the best start
Welcome to the Community and thanks for getting in touch.
I agree, that is definitely not the best start but I am hoping we can turn things around.
As it has been a few days since your post to us, can you please confirm if you have spoken to our team regarding the issue?
If not and you are still experiencing the problem can you please let me know and I will look to get this sorted for you.