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Ade74
Joining in
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Message 1 of 4
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My Monthly Bill

What a rip off. Just seen my bill jump up to over £190 a month for a phone we don't want, broadband (we use) and a TV package that is largely rubbish. How easy is it to leave and shop around? I've been a Virgin user for over 15 years, and am afraid to say I'm probably institutionalised!!!!

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chenks
Community elder
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Message 2 of 4
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Re: My Monthly Bill

very easy to leave.
simply call CS and ask to cancel.

you are then free to chose any other provider that tickles your fancy.
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Tudor
Hero
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Message 3 of 4
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Re: My Monthly Bill

Wow. What have you got? You can get the new 500 service with all TV channels and unlimited data on a VM phone for £99 for 1 year and then £139 per year thereafter. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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jbrennand
Alessandro Volta
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Message 4 of 4
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Re: My Monthly Bill

Call “Retentions” immediately... on 150 or 0345 454 1111 - options 1-1-4-5 "Thinking of leaving" - they are open Monday to Friday, 8am until 9pm. Saturday, 8am until 8pm and Sunday 8am until 6pm [calling early is usually best]) you will usually get a UK call centre who’s staff are informed and helpful. Tell them you are thinking of leaving for Sky/BT because of the ridiculous price you are paying. They will immediately offer you a package that is more suitable for your needs at a more reasonable price - in lieu of you starting a new 12mo contract. Haggle hard and play the "loyal customer" card.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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