on 20-02-2023 23:55
OK So our phone is moving to VOIP in May and I have a few questions ---
1 What codec is used for VM VOIP (will call quality be better)?
2 How may REN does the TEL1 support on hub 3 - I need to have a real bell and it it 1.5REN?
3 Will my 'number withheld' feature carry over?
4 My router is in my office upstairs and my phone point (for 9 DECT phones) in the hall - who will do the additional wiring - is it free?
5 Are the 'call progress' tones the same?
Answered! Go to Answer
21-02-2023 08:46 - edited 21-02-2023 08:53
@asklowey wrote:OK So our phone is moving to VOIP in May and I have a few questions ---
<snip>
Try this spec sheet (for a similar base model to a Hub 3) in answer to some of your questions.
https://www.commscope.com/globalassets/digizuite/62348-tg2492s3.pdf
REN is 3 for a single line via the hub. If you are using a phone with a bell you may need to get an an adapter with a 'ringing capacitor' to replace the one VM provides.
VM should make modifications to your phone wiring free of charge as part of the switchover process.
VM's current calling features are here
https://www.virginmedia.com/help/landline/managing-your-landline-calling-features
Phone guide is below
https://assets.virginmedia.com/resources/pdf/Your-VM%20Phone-Guide.pdf
when you are connected via the VM hub your phone 'colour' zone becomes 'purple' AFAIK.
It has been mentioned on here in the past that, when you are 'switched', you are still connected to the same exchange equipment as before just the method of connection has changed and you continue to use an ordinary telephone for calls so as a customer you do not directly get to access any VOIP features on the new connection.
21-02-2023 08:46 - edited 21-02-2023 08:53
@asklowey wrote:OK So our phone is moving to VOIP in May and I have a few questions ---
<snip>
Try this spec sheet (for a similar base model to a Hub 3) in answer to some of your questions.
https://www.commscope.com/globalassets/digizuite/62348-tg2492s3.pdf
REN is 3 for a single line via the hub. If you are using a phone with a bell you may need to get an an adapter with a 'ringing capacitor' to replace the one VM provides.
VM should make modifications to your phone wiring free of charge as part of the switchover process.
VM's current calling features are here
https://www.virginmedia.com/help/landline/managing-your-landline-calling-features
Phone guide is below
https://assets.virginmedia.com/resources/pdf/Your-VM%20Phone-Guide.pdf
when you are connected via the VM hub your phone 'colour' zone becomes 'purple' AFAIK.
It has been mentioned on here in the past that, when you are 'switched', you are still connected to the same exchange equipment as before just the method of connection has changed and you continue to use an ordinary telephone for calls so as a customer you do not directly get to access any VOIP features on the new connection.
on 25-05-2023 15:34
Congratulations to VM.. My phone transitioned last week without a flaw. Although my router and master socket are in different areas of the house a few bits from Ebay sorted this. The call features I have came with me too. I was expecting the worst but got the best - well done VM.
on 14-08-2023 17:24
Good to hear @asklowey that your experience was positive. However, you do not mention what area you are in as in my area we have not had any adapters yet from VM. I took it that VM is awaiting the 5th September customer/provider lock in to happen before they do any distribution. This, though, may only be applicable for the landline. Are you referring to a telephone system that is utilising your DSL connection via the hub?
on 14-08-2023 18:13
I am in VM area 20. I am actually South Manchester. So the adapter plugs into the RJ9 socket on the back of the VM Hub3. The phone is disconnected from the master socket and plugged into the other end of the adapter.