How do I get the service I have paid for?
Business Broadband installed 21 Feb 2019 and not had a reliable service since:-
- Initial install not working till 4 March due to technical issues
- Continual loss of service during March. Despite being advertised as a WIFI router, Engineer says HITRON is not good for WIFI connections.
- Poor advise from Technical Team on restarting router using pin at back of device led to corrupting device.
- Service out since 4th April, 10 engineer visits, 25+ calls to Virgin Media Business, 2 account rebuilds and no resolution
How do I get the service I am paying for for our business?
For all of your business needs, please click here for advice on how to get in touch with our technical support for your business account
Hope this helps