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FionaOfficeIUK
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Internet faulty & Virgin will not fix it

How do I get the service I have paid for?

Business Broadband installed 21 Feb 2019 and not had a reliable service since:-

- Initial install not working till 4 March due to technical issues

- Continual loss of service during March. Despite being advertised as a WIFI router, Engineer says HITRON is not good for WIFI connections.

- Poor advise from Technical Team on restarting router using pin at back of device led to corrupting device.

- Service out since 4th April, 10 engineer visits, 25+ calls to Virgin Media Business, 2 account rebuilds and no resolution

How do I get the service I am paying for for our business?  

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chenks
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Re: Internet faulty & Virgin will not fix it

this forum is for home broadband only. there isn't any support here for business broadband.
it's a different business unit with different support teams.
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Forum Team
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Re: Internet faulty & Virgin will not fix it

Hi FionaOfficeIUK

 

For all of your business needs, please click here for advice on how to get in touch with our technical support for your business account

 

Hope this helps

 

David_Bn

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