Virgin Media Community

[FionaOfficeIUK]

How do I get the service I have paid for?

Business Broadband installed 21 Feb 2019 and not had a reliable service since:-

- Initial install not working till 4 March due to technical issues

- Continual loss of service during March. Despite being advertised as a WIFI router, Engineer says HITRON is not good for WIFI connections.

- Poor advise from Technical Team on restarting router using pin at back of device led to corrupting device.

- Service out since 4th April, 10 engineer visits, 25+ calls to Virgin Media Business, 2 account rebuilds and no resolution

How do I get the service I am paying for for our business?  

[chenks]

this forum is for home broadband only. there isn't any support here for business broadband.
it's a different business unit with different support teams.

[David_Bn]

Hi FionaOfficeIUK

For all of your business needs, please click here for advice on how to get in touch with our technical support for your business account

Hope this helps

David_Bn