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Clareyj7
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Intermittent wifi, short connections

Hi, i have had my 3.0 hub for 3 years on M100 package and the internet has run perfectly even during lockdown when we were working from home. This last week we have experienced intermittent WiFi on ALL of our devices (samsung and apple phone, smart TV and laptops) the connection keeps cutting out for a short time, but very frequently.

I have reset the Hub, checked the area status (it says there's no problems every time) factory reset the hub, watched for the pattern of lights and followed every possible tip on the website. Tried the help chat and have been able to log it as a complaint but not jad any luck from  technical team yet (i appreciate it's Saturday and there are less staff etc). 

Everything looks 'normal' on the Hub and no abnormal lights flashing but internet hasn't been right for all times of the day (myself and partner worked from home yesterday and experiwnced the dame problem from 8am to 10pm)

If someone can advise please!

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-tony-
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Re: Intermittent wifi, short connections

do you have any wired devices - do they also drop - if you have non what happens to the lights on the hub when the wifi drops

if the base light changes from white to green and then goes back to white after a few minutes then thats the connection dropping and is VM's side

if the base light stays solid white then thats the device dropping of the wifi and is likely your side 

have you split the wifi bands and turned off smart wifi - if not do that and see if that improves things

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream


____________________

Tony
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Clareyj7
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Re: Intermittent wifi, short connections

Thanks Tony,

We have a wired SMART TV and that goes mute when the WiFi drops or pauses depending on the show, or channel (netflix goes mute, all other streaming services seem to pause)

The base light stays white and does not flash.

I didn't even know you could split a wifi? If i turn off smart wifi will this affect the wifi on my tv? (Sorry i really am not tech savvy!) We do think it might be the TV as we had that off before and it worked fine for a while!

Do i have to do this on the device that i think is causing the problem?

TIA

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Clareyj7
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Re: Intermittent wifi, short connections

Does this mean anything to anyone??

Told to pst my downstream and upstream figures due to intemittent wifi problems

  Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000140256 qam32
22030000001.440256 qam9
32110000001.238256 qam10
42190000001.240256 qam11
5227000000138256 qam12
62350000000.938256 qam13
72430000000.738256 qam14
82510000000.538256 qam15
92590000000.538256 qam16
102670000000.538256 qam17
112750000000.538256 qam18
12283000000138256 qam19
132910000001.238256 qam20
142990000001.538256 qam21
153070000001.540256 qam22
163150000001.740256 qam23
173230000001.740256 qam24
183630000001.540256 qam25
193710000001.540256 qam26
203790000001.438256 qam27
21387000000140256 qam28
223950000001.240256 qam29
23403000000140256 qam30
244110000001.238256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3480
2Locked40.350
3Locked38.970
4Locked40.350
5Locked38.950
6Locked38.670
7Locked38.950
8Locked38.940
9Locked38.950
10Locked38.970
11Locked38.690
12Locked38.990
13Locked38.980
14Locked38.990
15Locked40.3210
16Locked40.390
17Locked40.340
18Locked40.3120
19Locked40.3130
20Locked38.9280
21Locked40.3290
22Locked40.3350
23Locked40.3320
24Locked38.9320

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000214.325512064 qam3
2393999884.325512064 qam4
3537000314.325512064 qam2
4603000214.325512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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