Hi, i have had my 3.0 hub for 3 years on M100 package and the internet has run perfectly even during lockdown when we were working from home. This last week we have experienced intermittent WiFi on ALL of our devices (samsung and apple phone, smart TV and laptops) the connection keeps cutting out for a short time, but very frequently.
I have reset the Hub, checked the area status (it says there's no problems every time) factory reset the hub, watched for the pattern of lights and followed every possible tip on the website. Tried the help chat and have been able to log it as a complaint but not jad any luck from technical team yet (i appreciate it's Saturday and there are less staff etc).
Everything looks 'normal' on the Hub and no abnormal lights flashing but internet hasn't been right for all times of the day (myself and partner worked from home yesterday and experiwnced the dame problem from 8am to 10pm)
do you have any wired devices - do they also drop - if you have non what happens to the lights on the hub when the wifi drops
if the base light changes from white to green and then goes back to white after a few minutes then thats the connection dropping and is VM's side
if the base light stays solid white then thats the device dropping of the wifi and is likely your side
have you split the wifi bands and turned off smart wifi - if not do that and see if that improves things
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
We have a wired SMART TV and that goes mute when the WiFi drops or pauses depending on the show, or channel (netflix goes mute, all other streaming services seem to pause)
The base light stays white and does not flash.
I didn't even know you could split a wifi? If i turn off smart wifi will this affect the wifi on my tv? (Sorry i really am not tech savvy!) We do think it might be the TV as we had that off before and it worked fine for a while!
Do i have to do this on the device that i think is causing the problem?