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MrG1960
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Installation issue

Hi there, my next door neighbour recently had there new Virgin service/s installed.

Since the installation I’ve been intermittent issues with the quality of my Virgin services.

I decided to take a look at the brown box where the cables are terminated prior to coming into my house. I was both shocked and dismayed by what I found. The Virgin engineer had not only completely removed the brown box from the wall but omitted to replace the cover leaving the “internals” open to the elements. Additionally he’d run an cable from the box providing my service to my neighbours house!!

To say that this is shoddy and unprofessional is an understatement, I’d be embarrassed if I was responsible for this installation. Is this what I should be expecting as a loyal customer?

Is the service provided by any of the other companies any better? 

Dissapointing....

Thanks

 

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chenks
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Re: Installation issue

interesting that you use the words "loyal customer", is that because you expect to be treated better than any other customer?

however, if you have issue with your service then call CS and report the issue.
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MrG1960
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Re: Installation issue

Hi Chenks, thanks for your reply.

Nope, not expecting any preferential treatment just making the point that I’ve been a long-standing customer.

 

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chenks
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Re: Installation issue

which makes no difference to the level of service you receive.
as i said, if your service is not operating correctly then report it to CS for them to resolve.
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Roger_Gooner
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Re: Installation issue

Can you post some photos of the box?

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