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Hub3 and Wifi

ridwana17
Joining in

on ‎06-09-2021 21:19

Hi. I just got virgin media and I am not able to make it WhatsApp call on my WiFi network. Can anyone advise if they had this issues recently? I have hub3. Thank you. 

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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎06-09-2021 21:34

Can you use other online functions on the same device - browse the web? Send/receive emails, watch a video etc?

In other words - can this device not use any online bits, or is it specifically an issue with WhatsApp?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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ridwana17
Joining in
In response to japitts

on ‎07-09-2021 23:03

Yes I can. Only WhatsApp is not connecting

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jbrennand
Very Insightful Person
Very Insightful Person
In response to ridwana17

on ‎08-09-2021 21:15

Often chat sites etc. are blocked when "Childsafe" is active. Log into your online account and click the My Apps tab and go to websafe/childsafe and turn them off save settings and quit and try again

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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