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Hub 3

I have netatmo camera and I had new hub cannot connect it to internet . The help at netatmo have asked me no to do this anyone know what it means ? 

li (Netatmo)

Nov 4, 2020, 14:48 GMT+1

Hello,

Thank you for your reply,

  • Try changing the DNS server with those of Google (main: 8.8.8.8 / secondary: 8.8.4.4)
  • Check if there is a firmware update available for your Router
  • Try to temporarily disable any firewall or protection on your Router

Then, please check if you can see any "VPN PassThrough" option (if yes, please enable it)

Finally, you can make sure to whitelist the following domains:

And add port triggering rules for the port 500 and 4500 (UDP) for *.netatmo.net

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Re: Hub 3

you can't change the DNS server on the virgin hub
you have no control over firmware updates on the hub

what is the specific issue you have?

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My Broadband Ping - spgray

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Re: Hub 3

Hi 

apart from could murder virgin the problem is my security camera the floodlights are working but it is not connected to the WiFi . The thing is I changed hub . The camera is not connected . First it has to be on -2 WiFi not 5 so sorted that out signed in virgin connect all is connected . I have rebooted every thing this is what netatmo tell u to do . But still camera not working reboot hub and iPhone at the same time still nothing. so that last page I put on post is what they now tell me to do . To be honest don’t understand any of that . Have to get an engineer in because I think it is the cameras fault all my other devices are connected to hub . 
thanks for getting back to me 

 

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Re: Hub 3

virgin won't come out for this, as it's not a virgin issue.

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My Broadband Ping - spgray

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Re: Hub 3

Absolutely know that it took me the last two months to  get them to come out to solve an issue the thought of contacting them for anything makes me feel ill ! No have my own guy  that might be able to sort it out for me . 

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Re: Hub 3

i meant the issue you have has nothing to do with your virgin connection, so even if you did try to speak to virgin they would not send someone out.

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