Hi my firestick suddenly started saying connected with problems and won’t let me use any apps bbc iPlayer ect, it works on my phone hotspot, has any one got any other ideas, turned virgin off overnight and factory reset firestick, turned off websafe and virus safe, still won’t connect too virgin but can run firestick of my phone hotspot
This is an Amazon problem, not VM - have tested it via EE as well
I had that problem earlier. I went into Settings > Manage Installed Applications and ran my sideloaded apps from there instead however any apps already pre-installed or downloaded via amazon store or google play refused to play from there as well - kept seeing Amazon Appstore connection failure. Please try opening this app again.
Uninstalled BBC IPlayer via managed installed applications and also from desktop, however the app still shows on desktop, but not under Manage Installed Applications
Firestick TV Home Version 6230056.1
Software Version Fire OS 188.8.131.52 (NS6271/2495)
Whilst checking my version number it informed me there was a system update, I clicked install, 10 seconds later the FS went to the home screen.
Checking about FS again and the Fire TV Home Version is now 6231058.1
Apps still not working. Restarted FS no difference
EDIT Amazon Prime plays ok
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I’ve recently moved from plus net and it worked fine and as I say it works on my EE hotspot from my phone, it’s not individual apps that isn’t working on Virgin it’s the firestick that won’t work at all, it appears to be connecting in a limited fashion but won’t let it access any broadband use, I’ve tried factory reset and forgetting the network but no joy,
Access your Hub by navigating to 192.168.0.1 or 192.168.100.1 (if in modem mode) Login with the default login info (on base of Hub) unless you've already updated it. Go to Advanced Settings > Wireless > Security Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID) and the Wifi password (network key). Repeat for the Wireless Frequency 5GHz (the password can be the same) and click on Apply changes.