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IanH08
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Does the Virgin Media webchat ever work ?

Does the Virgin Media webchat ever work ?

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chenks
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Re: Does the Virgin Media webchat ever work ?

yes
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jpoflondon
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Re: Does the Virgin Media webchat ever work ?

not on the 3 times i tried today

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eddie00001
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Re: Does the Virgin Media webchat ever work ?

I find it works, but it is extremely slow.  The only time I used it, there were waits of upto 30mins between me replying to a question and a VM response.  I think the whole conversation I had with the VM agent could have been dealt with in 10mins or so had they had more focus, but in the ended took nearly 3 hours!  It's a good idea, but I don't think VM have assigned enough resources to webchat to make it work well.

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