so here is the shortened version of an ongoing situation..
i have been experiencing low speeds and constant disconnects for around a month, after 2 weeks or so i rang in on 21st of june explaining i was having constant disconnects. The kind lady i spoke to agreed that the fault was with my router and that a replacement was to be sent within 3-5 working days, fast forward to wed 27th, low and behold no router, so i rang in again and asked why i have not recieved my router yet to which i was told the router had been cancelled as there was an ongoing issue their end. and that problems would be fixed that evening by 6pm. 2 more days and alot more disconnects later and i ring in again and after alot of arguing i get £8 off my bill, and that the service would be back up that evening by 6pm friday evening i ring in again around 8pm as still getting disconnects, and the agent said i should just wait and "hopefully" it will be fixed by then. I ring in this morning as getting more disconnects lady again told me router was the problem and there was no known outages in my area so an engineers visit was arranged to check cabling my end and to replace router. receive a txt 25 mins later saying issue in my area and they are cancelling my visit expected fix 605pm.
i then rang into tech support and asked for a supervisor who basically called me a liar and explained essentially tough luck its down but we really dont care...
now im currently at my wits end as my wife uses the internet for work and is unable to do so. i also feel that this has been a very unsatisfactory outcome and compensation for a loyal customer of 5 years.
any help appreciated as phoning them seem to have no effect and no suitable resolution can be reached.