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annamilnes73
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Connection Interrupted (N11)

Our Tv schedule is not updating or showing future timetables. We get a message instructing to connect to virgin media services, which we follow, and the we get the message that the connection was interupted. 

It says we need to check the firewall, to confirm something is not blacked, but we dont know how to do this.

We have tried switch it off/ switch it on. This did not fix the issue.

Help!

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C_Butcher86
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Re: Connection Interrupted (N11)

Hi,

Please send ma a PM with some more info and I can look at this for you.

Thanks Chris





To PM just hover over my profile picture and click Send Message when the option comes up. Please don't post any of the info I've asked for in this thread as it's public

Here to help! I'm a technician helping out whilst working from home. Find out more


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Craig_w4128
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Re: Connection Interrupted (N11)

Hi

This is a national outage and the team are working on a fix as we speak

Thanks

Craig

Why not try our Text Messaging Service?

It’s a great way to get help with your Virgin Media services - and it's free!

Just send your query to 07533 051 809 and we’ll text you back.

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such


Here to help! I'm a technician helping out whilst working from home. Find out more