Virgin Media Community

[chenks]

actually. one wonders if this thread is just a very clever spam attempt just to get the URL posted?

[Audrey0281]

Thank you, being a girl I just thought it was me!! Can't for the life of me figure out how there's a problem on my phone but not on laptop or PC.

[Audrey0281]

Thank you, I will have another try when I get home and see if the issue is now resolved. I have spoken to them numerous times but they just keep telling me there's no issue there end.

[Audrey0281]

If it was my site then it could maybe look like this but unfortunately it is one of my (biggest) suppliers so bring able to access it is quite important to me. I could do a shameful spam of my own website and ask for tech help on it as it doesn't work at all but I don't operate like that

[用心棒]

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@Audrey0281 wrote:
… Can't for the life of me figure out how there's a problem on my phone but not on laptop or PC.

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Use of different Domain Name Servers might explain this. To confirm if this is the case go to https://www.dnsleaktest.com, run the Standard test on each device and post the redacted Hostname for each here, for example if the result Hostname was example-dnscache-0.server.virginmedia.net I would redact it to ?.?.virginmedia.net.

[Audrey0281]

Sorry, should have said it works fine on 4g on my phone

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@chenks wrote:
but the OP then says it works fine in WIFI on the laptop - that would suggest it's not a virgin media virus safe issue. so let's not just read the title, let's read the WHOLE post?

so from what he OP says.. it seems to be the following

works fine on WIFI on laptop
works fine on 4G on laptop (not sure how that is possible)
doesn't work in WIFI on phone.
no mention if it works on data on phone.

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[Audrey0281]

I still can't get on it even if they did fix their errors 😔

[Audrey0281]

That's a foreign language to me...should I just resign myself to not being able to use this site on my phone?

[Audrey0281]

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@用心棒 wrote:

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@Audrey0281 wrote:
… Can't for the life of me figure out how there's a problem on my phone but not on laptop or PC.

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Use of different Domain Name Servers might explain this. To confirm if this is the case go to https://www.dnsleaktest.com, run the Standard test on each device and post the redacted Hostname for each here, for example if the result Hostname was example-dnscache-0.server.virginmedia.net I would redact it to ?.?.virginmedia.net.

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Is this what you meant?

[用心棒 · Accepted solution]

If you run the test on your laptop (using Wi-Fi) do you see the same Hostname result as shown for your phone previously?