Virgin Media Community

[CliveRiches]

My outside box is hanging off. It does not seem to affect reception but I would like it fixed please. Could you send an engineer out to fix it? It has just come off. It is nothing I have done. Thank you. 

[chenks]

you'll be quicker calling CS and reporting the issue.

[-tony-]

ringing as above is an option - getting the agents from offshore to understand the problem might be another issue - waiting here for VM is the better option imo

[Tudor]

Yes you will get a response from a VM team member, but for such a trivial matter phone customer services. VM staff on the board are better occupied processing more serious matters. 

[Kath_F]

Hi CliveRiches, 
Thanks for your post and welcome to the forums. It's great to have you on board with us in the Community. 
We'll need to take a look at this for you in more detail. In order to do that I will need to confirm some information with you. 
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Speak soon,