Menu
Reply
Tillboy
  • 5
  • 0
  • 0
Tuning in
1,011 Views
Message 1 of 5
Flag for a moderator

Cable removed

Due to rejoin VM. When I left previously I raised an issue with the cabling being just left across the side of my driveway. Somebody came along and basically cut the cable at the street duct and again at the wall box and left the cabling and trunking behind,

Do I need to flag this in advance of the install or can this be replaced at installation?

0 Kudos
Reply
goslow
  • 1.84K
  • 297
  • 621
Super solver
981 Views
Message 2 of 5
Flag for a moderator

Re: Cable removed

You should consider keeping your existing provider going until you have VM up and running again in your property to your satisfaction. The other forums, such as 'Quick Start', seem to be receiving new topics very regularly at the moment about long delays and chaotic work processes getting cables installed.

If there is any of the previous cable left accessible above ground, VM might fit a temporary junction box to reinstate the connection with a view to replacing the cable later.

Christy_D
  • 1.6K
  • 226
  • 252
Forum Team
Forum Team
978 Views
Message 3 of 5
Flag for a moderator

Re: Cable removed

Hi @Tillboy 

Thanks for considering rejoining us again!

Has the install already been booked in? As normally we would need to book in a new cable to laid prior to install.

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Tillboy
  • 5
  • 0
  • 0
Tuning in
975 Views
Message 4 of 5
Flag for a moderator

Re: Cable removed

Yes, booked for Monday 26th. I selected engineer install as it suggested this was the best option if the cable had been cut

0 Kudos
Reply
Christy_D
  • 1.6K
  • 226
  • 252
Forum Team
Forum Team
967 Views
Message 5 of 5
Flag for a moderator
Helpful Answer

Re: Cable removed

You should be okay as the engineer should be able to splice the cable on the day of install if it's still there.

If not then the engineer will arrange a new cable to be laid for you.

Hope everything goes smoothly on the day!

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more