Brown cover missing

[Robinson950]

My brown box cover outside property is missing. I called virgin who gave me another number to ring, this was the cabinet line, I think this is incorrect. Who do I contact? 

[Tudor]

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

Best to call the phone as VM staff do not monitor this part of the board as frequently as the main part.

[Robinson950]

Hi, thanks I already called the 150 from landline & was told to call another number, this turned out to be damaged cabinet line. This obvs isn't the correct dept. Not sure which dept I need.

[LittleMick73]

Hi you go down the TV faults route 

[Robinson950]

Thanks, taken me ages to explain, it shouldn't be this difficult!