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Brown Junction Box Damaged

cabbageheid
On our wavelength

Hi There. Since I moved into my property (approx. 4 years ago) the brown box outside where the black cables enter the house has been damaged (it has old Telewest branding on it so assume quite old). 

It is now at the stage the flap  has numerous cracks and the door is barely hanging on and I am concerned the cables inside are now exposed to the elements.

How do I arrange for this to be fixed/replaced? Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

Tudor
Very Insightful Person
Very Insightful Person

Call customer services on 0345 454 1111 and report the problem. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

See where this Helpful Answer was posted

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

Call customer services on 0345 454 1111 and report the problem. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

cabbageheid
On our wavelength

Tried calling customer services, but there is no obvious route to go down to get to the correct person.

What option should I select when trying to report a fault?