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2311spw
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BBC iPlayer

just moved over to virgin 100 mb broadband and phone but can no longer get bbc iPlayer I get a message saying no internet connection, can anyone help

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japitts
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Message 2 of 11
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Re: BBC iPlayer

On what device?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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2311spw
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Re: BBC iPlayer

Hi thanks for the reply it’s a hub 3.0

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spgray
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Message 4 of 11
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Re: BBC iPlayer

no, what device are you trying to use iplayer on?

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My Broadband Ping - spgray

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2311spw
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Message 5 of 11
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Re: BBC iPlayer

Using smart tv. Carried out a speed check and getting 105 mbs

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spgray
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Re: BBC iPlayer

ok so this doesn't sound virgin related.
can your smart tv connect to any other online services?

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My Broadband Ping - spgray

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2311spw
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Message 7 of 11
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Re: BBC iPlayer

Not sure will have to check

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spgray
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Re: BBC iPlayer

should really be the first thing to have checked.

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My Broadband Ping - spgray

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2311spw
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Message 9 of 11
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Re: BBC iPlayer

Probably not a virgin issue, I get a message on the tv screen saying, internet download failed because content size exceed system memory limit.

not sure were to go with this now.

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spgray
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Message 10 of 11
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Re: BBC iPlayer

so does the tv connect to any other online services? you said you were going to check.
i assume you have connected the smart tv to your new virgin WIFI?

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My Broadband Ping - spgray

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