I know about the latency issue from the Hub 3 and just spoken to the cancellation department and all they can do is apologise for issues, they have a list of complaints from me about the hub 3. They told me to speak to tech support team but I refused to talk to them as they don't know how to help me other than sending more technicians to solve the issue. I was told I will get a callback next week from the 'Broadband Specialist' who has the authority to send out the 2ac, so I will have a talk with specialist to see what are the options. The issue is inside the router known as the puma 6 chipset which causes latency and constant lag spikes. A senior technician has already checked the line and the downstream and upstream levels are all fine so no issues there. I have already ordered a TP-Link AC750 Gigabit Wifi Router from Amazon to sort out the WiFi issue.
interested to know if the call happens next week - i would not be holding my breath
Well the callback was promised and I have spoken to 'Broadband Specialist' and he told me putting the hub 3 into modem mode won't actually fix the issue as the fault lies inside the chipset used. Since the Broadband Specialist has dispatched a Hub 2AC to sort out the issues I had and I can now use a third party router from Netgear R6220 AC1200 WiFi Router just incase the hub 2AC WiFi is not strong enough. He did say the max speed for the Hub 2AC can support up to 440 Mbps but correct me if I'm wrong about the speed.
'broadband specialist' - we will see - he is right and wrong on the speed the 2ac will support - its capable of what he says and maybe more but not with VM as there are no config files for it over 200 so thats its limit with them
he is not telling you anything that is not done to death here on the hub3 - so [again] specialist maybe does not quite cut it
interested to know where the call came from - the CEO's office or outbound seem to be the only people who can actually send out 2ac's - offshore promise them like sweets but hub3 turn up
you will not be the first to get a 2ac sent out if you actually get it but you will be part of a very few who have actually managed it - could become an interesting thread if you can link back to your 'broadband specialist' and if you do get the 2ac as promised
I received the Superhub 2ac now and don't know whether I should replace the hub 3 now or should I wait for the WiFi router to show up so I can run it in modem mode? To answer your question about the call, I don't know where the call came from since I picked it up immediately and started talking about the issues with the hub 3 but I'm not sure whether it came from CEO's office or outbound. I'm going to list the downstream/upstream levels for the hub 3 and see if they are within range since I don't know anything about the levels.