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Superuser
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Message 11 of 24
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Re: Any help please?


@MrTronTechwrote:

Hi,

I know about the latency issue from the Hub 3 and just spoken to the cancellation department and all they can do is apologise for issues, they have a list of complaints from me about the hub 3. They told me to speak to tech support team but I refused to talk to them as they don't know how to help me other than sending more technicians to solve the issue. I was told I will get a callback next week from the 'Broadband Specialist' who has the authority to send out the 2ac, so I will have a talk with specialist to see what are the options.
The issue is inside the router known as the puma 6 chipset which causes latency and constant lag spikes. A senior technician has already checked the line and the downstream and upstream levels are all fine so no issues there. I have already ordered a TP-Link AC750 Gigabit Wifi Router from Amazon to sort out the WiFi issue.


interested to know if the call happens next week - i would not be holding my breath 

____________________

Tony
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Dave_cq
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Message 12 of 24
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Re: Any help please?

Virgin Media never call you back.

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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MrTronTech
On our wavelength
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Message 13 of 24
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Re: Any help please?

Hi,

I just received a call from the broadband specialist and I explained all the issues and he told me a superhub 2AC will be dispatched as the Hub 3 was causing me issues.

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Superuser
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Message 14 of 24
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Re: Any help please?

well we will see - 2 firsts in there

a call back and the promise of a SH2ac - keep us informed on the latter

____________________

Tony
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Roger_Gooner
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Message 15 of 24
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Re: Any help please?

It could be the last SH2ac in stock.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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MrTronTech
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Message 16 of 24
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Re: Any help please?

Hi Tony,

Well the callback was promised and I have spoken to 'Broadband Specialist' and he told me putting the hub 3 into modem mode won't actually fix the issue as the fault lies inside the chipset used. Since the Broadband Specialist has dispatched a Hub 2AC to sort out the issues I had and I can now use a third party router from Netgear R6220 AC1200 WiFi Router just incase the hub 2AC WiFi is not strong enough. He did say the max speed for the Hub 2AC can support up to 440 Mbps but correct me if I'm wrong about the speed.

Thanks,
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Superuser
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Message 17 of 24
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Re: Any help please?

'broadband specialist' - we will see - he is right and wrong on the speed the 2ac will support - its capable of what he says and maybe more but not with VM as there are no config files for it over 200 so thats its limit with them

he is not telling you anything that is not done to death here on the hub3 - so [again] specialist maybe does not quite cut it

interested to know where the call came from - the CEO's office or outbound seem to be the only people who can actually send out 2ac's - offshore promise them like sweets but hub3 turn up

you will not be the first to get a 2ac sent out if you actually get it but you will be part of a very few who have actually managed it - could become an interesting thread if you can link back to your 'broadband specialist' and if you do get the 2ac as promised

____________________

Tony
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Dave_cq
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Message 18 of 24
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Re: Any help please?

Got my feet up, bowl of popcorn and glass of single malt  ... looking forward to the next episode    Smiley Wink

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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MrTronTech
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Message 19 of 24
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Re: Any help please?

Hi,

I received the Superhub 2ac now and don't know whether I should replace the hub 3 now or should I wait for the WiFi router to show up so I can run it in modem mode? To answer your question about the call, I don't know where the call came from since I picked it up immediately and started talking about the issues with the hub 3 but I'm not sure whether it came from CEO's office or outbound. I'm going to list the downstream/upstream levels for the hub 3 and see if they are within range since I don't know anything about the levels.

Downstream bonded channels
Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID
1 298750000 5.6 38.2 256 qam 17
2 322750000 5.6 38.6 256 qam 20
3 314750000 5.9 38.9 256 qam 19
4 306750000 5.9 38.6 256 qam 18
5 290750000 5.5 38.6 256 qam 16
6 282750000 5.5 38.6 256 qam 15
7 274750000 5.6 38.6 256 qam 14
8 266750000 5.9 38.6 256 qam 13
9 258750000 5.9 38.6 256 qam 12
10 250750000 6.3 38.6 256 qam 11
11 242750000 6.4 38.6 256 qam 10
12 234750000 6.4 38.6 256 qam 9
13 226750000 6.5 38.9 256 qam 8
14 218750000 6.6 38.9 256 qam 7
15 210750000 6.6 38.6 256 qam 6
16 202750000 7 38.9 256 qam 5
17 194750000 7 38.9 256 qam 4
18 186750000 7 38.9 256 qam 3
19 178750000 6.9 38.9 256 qam 2
20 170750000 6.6 38.9 256 qam 1

Upstream bonded channels
Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
54 39400000 ATDMA 44.8 64 qam 6400000 5120
56 25800000 ATDMA 44.8 64 qam 6400000 5120

Thanks,
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Forum Team (Retired) Emma_E
Forum Team (Retired)
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Message 20 of 24
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Re: Any help please?

Hi Nagalingam, 

 

Thanks for getting back in touch, I hope things are going well with the Superhub 2 AC. 

 

I have taken a look and the general connection seems fine and the levels are also ok. 

 

How have you been getting on since the change of HUB? 

 

If you need any further help let us know and we will be happy to take a look for you. 


Take care. 

 

Emma


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